Shipping & Delivery
How goods are packed, what delivery covers and what to do if something goes wrong.
Packing.
Crate or palletChosen for size and route.
ProtectionFinished surfaces stay covered.
Labels and packing listMatched to your order.
Delivery scope.
Swipe to compare.
| Topic | What to confirm | Who confirms |
|---|---|---|
| Delivery terms | Incoterm and named place | Agreed in the quotation |
| Destination | Country, address and contact | You |
| Site access | Door sizes, lifts and unloading | You |
| Customs | Documents and duties | Agreed per order |
| Installation | Whether it’s included | Agreed per project |
Lead times are confirmed in each quotation.
If something arrives damaged.
- Note itWrite it on the delivery note.
- Photograph itPackaging and the affected part.
- Tell usSend the order number and photos.
Delivery questions.
Do you ship internationally?
Tell us the destination and we confirm the options in the quotation.
Can furniture be delivered knocked down?
It depends on the design and site access. We agree this before production.
Who arranges unloading?
Normally you do. Tell us if your site has limits.
- Product list
- Dimensions
- Drawing or sketch